Returns & Refunds

You can return any unopened item with its safety seal intact within 30 days of delivery (or pickup) for a full refund of the item price. Because supplements are consumable health products, we can't accept opened or unsealed bottles, except when the product is damaged or defective.

Email bobsnaturalfoodsli@gmail.com or call us at (516) 208-3145 with your order number and the item(s) you'd like to return. We'll confirm and give you the return address. You can also bring returns to the store during opening hours.

Return shipping is paid by the customer unless the return is due to our error (wrong item, damaged in transit, or defective product), in which case we'll send a prepaid label.

Refunds go back to the original payment method within 5 business days of our receiving the return. Your bank may take a few more days to post it. Original shipping charges are refunded only when the return is due to our error.

The quickest way to exchange is to place a new order for the item you want and return the original for a refund.

Let us know within 7 days of delivery and we'll make it right with a replacement or refund — no need to return the damaged product. A quick photo helps us file the carrier claim. See our shipping policy for details.